Terms of Service

1. The service

Kinward provides a private, subscription-based service that helps you plan, prioritise and follow through on your most important personal relationships. The service includes a questionnaire, AI-generated Snapshot and Blueprint reports, a dashboard, monthly priorities, check-ins, action tracking and (where opted-in) reminders about birthdays, anniversaries and milestones.

Kinward is a planning and organisation tool. It is not therapy, counselling, coaching, medical advice, mental-health treatment, legal advice or financial advice. See the Disclaimer for the full scope of what Kinward is and is not.

2. Eligibility and accounts

You must be at least 18 years old to create a Kinward account. You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity that occurs under your account. Notify us immediately at security@kinward.online if you believe your account has been compromised.

You may only create an account for yourself. You may not share your account with anyone else or resell access.

3. Your content

You retain ownership of the information you submit to Kinward, including your questionnaire answers, partner and family details, milestones, notes and check-ins (“Your Content”). By using the service, you grant Kinward a limited, worldwide, royalty-free licence to store, process and display Your Content solely to operate the service for you and to generate your reports and recommendations.

You are responsible for ensuring that you have the right to share information about the people in your life, and you agree not to use Kinward to store information about people other than yourself, your partner, your children (as parent or guardian), or family and friends whose information you may reasonably record for your own personal planning.

4. AI-generated content

Kinward’s Snapshot, Blueprint, dashboard suggestions and follow-through recommendations are produced by artificial intelligence based on the answers you submit. AI output can be inaccurate, incomplete or reflect patterns the model has misread. You should treat every recommendation as a prompt for your own reflection, not as a verified conclusion or professional advice.

You alone decide what to act on. Kinward is not liable for decisions you make, actions you take, or outcomes in your relationships based on AI-generated content.

5. Reminders

Kinward can schedule reminders for birthdays, anniversaries, milestones and monthly priorities you have opted into. Reminder channels (such as email, SMS, WhatsApp or push notifications) are opt-in and are subject to the deliverability of the underlying carriers and providers. We aim to deliver reminders on time but do not guarantee delivery or timing, and you should not rely on Kinward reminders for time-critical or safety-critical matters.

6. Subscriptions, one-time purchases and refunds

Some Kinward features require payment, including one-time Blueprint reports and recurring membership tiers. Pricing, billing cadence and included features are described at checkout and in your account. Subscriptions renew automatically at the interval you selected unless cancelled before the renewal date.

You can cancel a subscription at any time from your account; access continues until the end of the current billing period. Blueprint purchases are eligible for a full refund within 14 days of purchase. Except where required by law, subscription fees paid are non-refundable. Kinward may change pricing prospectively with reasonable notice.

7. Acceptable use

You agree not to:

• Use Kinward for any unlawful purpose or in violation of any applicable law.
• Enter information about anyone in a way that could harm, harass, deceive or invade their privacy.
• Attempt to reverse-engineer, scrape, decompile or interfere with the service.
• Circumvent access controls, rate limits or security features.
• Use Kinward to develop or train a competing product.
• Resell, sublicense or otherwise commercialise Kinward without a written agreement.

We may suspend or terminate accounts that violate these terms or that abuse the service.

8. Intellectual property

Kinward, including its branding, prompts, templates, questionnaire design, dashboard, software and documentation, is owned by Kinward and its licensors and is protected by intellectual-property laws. You receive a limited, personal, non-transferable licence to use the service for its intended purpose. Your reports are yours to use for your own personal planning; you may not republish them commercially or represent them as anything other than AI-assisted personal planning documents.

9. Third-party services

Kinward relies on third-party infrastructure (hosting, database, email, AI processing, payments and, where opted-in, messaging providers) to operate. Your use of those services through Kinward is governed by our arrangements with those providers, but Kinward is not responsible for their independent acts or omissions beyond our reasonable control.

10. Availability and changes

We work hard to keep Kinward available and reliable, but the service is provided on an “as is” basis. We may modify, suspend or discontinue features from time to time, and will give reasonable notice of material changes that affect paid features.

11. Disclaimers

To the maximum extent permitted by law, Kinward is provided without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or produce specific outcomes in your relationships.

12. Limitation of liability

To the maximum extent permitted by law, Kinward, its officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenues, data, goodwill or relationships, arising from your use of the service. Our total liability for any claim arising out of or relating to the service will not exceed the amount you paid Kinward in the twelve months preceding the event giving rise to the claim.

Nothing in these terms excludes any liability that cannot be excluded under applicable law.

13. Indemnity

You agree to indemnify and hold harmless Kinward from any claims, damages or costs arising out of your misuse of the service, your breach of these terms, or your violation of any third party’s rights, including in relation to information you enter about other people.

14. Termination

You may stop using Kinward and delete your account at any time. We may suspend or terminate your account if you materially breach these terms or if we are required to do so by law. On termination, your access will end; retention of your data after termination is governed by the Privacy Policy.

15. Governing law

These terms are governed by the laws of the State of New South Wales, Australia, and any dispute will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia, without prejudice to any mandatory consumer-protection rights available to you in your place of residence.

16. Changes to these terms

We may update these terms from time to time. When we make material changes we will notify you in-app or by email before the changes take effect. Continued use of Kinward after an update means you accept the revised terms.

17. Contact

Kinward Ltd. — Legal · legal@kinward.online